Returns & Refunds

We want you to be happy with your order. Here's how returns and refunds work. If anything is unclear, email support@modernsavage.co with your order number and we'll help.

Cancelling a pre-order

Everything on the site right now is a pre-order from the first batch, and your card is charged when you order. You can cancel at any time before your order is dispatched and we will refund you in full, no reason needed. Email support@modernsavage.co with your order number and we will process it.

We are aiming to deliver around October 2026. If that date moves we will email you with the new one, and you can either wait or cancel for a full refund at that point. If you are in the US and we cannot ship within 30 days of a revised date you have not agreed to, we will refund you without you having to ask.

This is our own promise and it sits on top of the statutory rights below, it does not replace them.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, or isn't what you ordered, we'll always put it right with a replacement or a full refund, including any shipping you paid. Just email us within 30 days of delivery with your order number and a photo of the issue. You won't usually need to send anything back.

Changed your mind

If you simply change your mind, you can return unopened, unused product with its seal intact within 14 days of delivery for a refund of the product price. Return postage for a change-of-mind return is at your own cost, and we ask that items are packed well enough to arrive undamaged.

For reasons of hygiene and food safety, we can't accept returns of supplements once the seal has been broken, unless the product is faulty. This is a standard exemption for sealed consumable goods and it doesn't affect your rights in relation to faulty items.

UK & EU cancellation rights

If you're in the UK or EU, you have a statutory right to cancel a purchase within 14 days of receiving it, subject to the sealed-goods hygiene exemption above for opened supplements. These rights are in addition to, and not limited by, this policy.

How to start a return

1. Email support@modernsavage.co with your order number and the reason for the return.
2. We'll confirm whether you need to send anything back and, if so, where to.
3. Once we've received and checked the return (or approved a no-return refund), we'll process your refund.

Refunds

Approved refunds go back to your original payment method. Once processed, refunds usually appear within 5 to 10 business days, depending on your bank or card provider. We'll email you when your refund has been issued.

Subscriptions

You can cancel a subscription any time after your second delivery, from your account, and you won't be charged again. We email you before each renewal is charged, so you always get the chance to change or cancel first. Orders that have already shipped follow the returns policy above. If a renewal has just billed and hasn't dispatched yet, email us and we'll do our best to catch it.

Shipping

For delivery times, rates and coverage, see our Shipping page.