Returns & Refunds

Last updated: 6 November 2026

We want you to be happy with your order. Here's how returns and refunds work. If anything is unclear, email support@modernsavage.co with your order number and we'll help.

Cancelling before dispatch

Everything on the site right now is a pre-order from the first batch, and your card is charged when you order. One exception: an order of only Modern Savage, Mini Savage or both, for delivery in the US, is in stock and ships within 2 business days. Your card is charged when you order that too. You can cancel at any time before your order is dispatched and we will refund you in full, no reason needed. Email support@modernsavage.co with your order number and we will process it.

We are aiming to ship by the end of November 2026. If that date moves we will email you with the new one, and you can either wait or cancel for a full refund at that point. If you are in the US and we cannot ship within 30 days of a revised date you have not agreed to, we will refund you without you having to ask.

This is our own promise and it sits on top of the statutory rights below, it does not replace them.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty, or isn't what you ordered, we'll always put it right with a replacement or a full refund, including any shipping you paid. Just email us as soon as you can with your order number and a photo of the issue if possible. This doesn't affect your statutory rights. You won't usually need to send anything back.

Changed your mind

If you simply change your mind, you can return unopened, unused product with its seal intact for a refund of the product price. Just tell us within 14 days of delivery, then send it back within 14 days of telling us. For UK cancellations, we'll also refund standard delivery charges, as explained below. Return postage for a change-of-mind return is at your own cost, and we ask that items are packed well enough to arrive undamaged.

For reasons of hygiene and food safety, we can't accept returns of supplements once you've broken the heat seal across the top of the pouch, unless the product is faulty, damaged or not what you ordered. Opening the delivery box is fine: it's the seal on the pouch itself that matters. This doesn't affect your rights if there's something wrong with your order.

UK & EU cancellation rights

If you're in the UK or EU, you have a statutory right to cancel a purchase within 14 days of receiving it, subject to the sealed-goods hygiene exemption above for opened supplements. These rights are in addition to, and not limited by, this policy.

You don't need to give a reason for cancelling. Just email support@modernsavage.co to let us know. You don't need to wait for us to approve your cancellation. You can also use the model cancellation form in your confirmation email, but you don't have to. For subscriptions, please see below.

How to start a return

1. Email support@modernsavage.co with your order number and let us know you'd like to return your order. If something's wrong with it, tell us so we can help.
2. We'll confirm whether you need to send anything back and, if so, where to. If you're cancelling under your statutory rights, your cancellation takes effect when you tell us.
3. Once we've received and checked the return (or approved a no-return refund), we'll process your refund within the time limits below.

Refunds

Approved refunds go back to your original payment method. Once processed, refunds usually appear within 5 to 10 business days, depending on your bank or card provider. We'll email you when your refund has been issued.

For UK statutory cancellations, we'll refund you within 14 days of getting your return back or receiving evidence that you've sent it back, whichever happens first. If nothing needs to be returned, we'll refund you within 14 days of you telling us you're cancelling.

If you cancel your whole order, we'll also refund any standard delivery charge you paid. If you chose a more expensive delivery option, we'll refund the cost of standard delivery. Subscription prices already include delivery (a Wild Honey subscription on its own adds £4.99 UK delivery), so we won't deduct a delivery charge from your refund.

Subscriptions

Subscriptions have a minimum of two deliveries. You can cancel at any time before your first delivery is dispatched, for a full refund. Once your first delivery has been dispatched, you can cancel a subscription from your account at any time after your second delivery has been dispatched, and you won't be charged again. We email you before each renewal is charged. A pre-order can still be cancelled for a full refund before it is dispatched, and your statutory rights are unaffected.

If you're in the UK, you can also cancel your subscription by emailing support@modernsavage.co within 14 days of receiving your first delivery. We'll stop any further deliveries and charges, including the second delivery. You can still email us when the cancellation button isn't available in your account. If you've opened a pouch, we can't give you a change-of-mind refund for that pouch, but you can still cancel future deliveries during this period. Any unopened pouches you return will follow the returns process above.

A subscription renews automatically every 28 days until you cancel. The price, currency, frequency and the minimum total cost of your first two deliveries are shown before you buy and repeated in your order confirmation email, and we charge at the start of each cycle. Delivery is included in your subscription price (a Wild Honey subscription on its own adds £4.99 UK delivery to each delivery), and the price stays the same for your first two deliveries.

Cancelling stops future renewals and future deliveries, but refunds for charges already taken or orders already dispatched are dealt with under the cancellation and returns provisions above. If you have any difficulty managing your subscription, email support@modernsavage.co and we will sort it.

Shipping

For delivery times, rates and coverage, see our Shipping page.